6/20/2023 0 Comments Difficult conversations bookAnd you shouldn't launch into a difficult conversation without first considering what it is you hope to accomplish. NASA doesn't send up the space shuttle and then try to decide the purpose of the mission. What more could a reader ask?"- Tom Peters "Emotional Intelligence applied to life's tough moments. Q: What are three keys to handling a difficult conversation well A: First, make sure you know your purpose. Authored by members of the Harvard Negotiation Project (which sounds awfully prestigious), the book is lucid and accessible. "Does this book deliver on promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."- The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice."- Booklist "Brilliant. Difficult Conversations is a how-to self-help book on negotiating conflict in emotionally-loaded discussions between two people. ![]() It is a book you will turn to again and again for advice, practical skills, and reassurance. ![]() You will learn: how to start the conversation without defensiveness why what is not said is as important as what is ways of keeping and regaining your balance in the face of attacks and accusations how to decipher the underlying structure of every difficult conversation Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. ending a relationship, asking for a pay-raise, or addressing a hurtful behavior. Citation: Difficult Conversations: How to Discuss What Matters Most, Douglas Stone, Bruce Patton, and Sheila Heen, (New York: Viking Penguin, 1999). Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. ![]() Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. Difficult conversations are anything you have difficulty talking about, e.g. Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. This is not a typical communication/negotiation book, where you receive tactical. Members of the Harvard Negotiation Project-which brought you the mega-bestseller Getting to YES-show you how to handle your most difficult conversations with confidence and skill. Difficult Conversations is the definitive work on handling these.
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